Privacy Policy

Last updated: 10 August 2025

Lumiel London (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website https://lumiel.co.uk, contact us, or use our services.

1. Who We Are

We are Lumiel London, the trading name of Tutrakan Ltd, a certified electrical services company based in London.

• Company Name: Tutrakan Ltd (Trading as Lumiel London)
• Phone: 0191 743 6829
• Address: Marshalls Court, Sutton, SM1 4DU, United Kingdom
• Website: https://lumiel.co.uk
• Email: info@lumiel.co.uk

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact Information: name, email address, phone number, address.
• Service Details: information about the project, property, or job you request.
• Website Data: IP address, browser type, pages visited, and cookies (see Section 7).
• Payment Information: if you make a payment for our services.
• Communications: emails, forms, WhatsApp messages, and other correspondence.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes.
• Carry out our services and manage customer accounts.
• Send appointment reminders, invoices, and service updates.
• Improve our website and services.
• Meet our legal and regulatory obligations.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to provide the services you request.
• Legal Obligation: to comply with UK laws (e.g., tax and accounting).
• Legitimate Interests: to operate and improve our business.
• Consent: where you have opted in to receive marketing.

5. Sharing Your Information

We may share your data with:

• Service providers (e.g., payment processors, IT support).
• Regulators and law enforcement where legally required.
• Subcontractors working on your project.

We never sell your data to third parties.

6. International Transfers

Your personal data is generally stored within the UK/EEA. If we transfer it outside the UK/EEA, we ensure adequate safeguards are in place.

7. Cookies

We use cookies to improve your experience on our website. Cookies help us understand how visitors use the site and allow us to provide personalised content.
You can manage or disable cookies through your browser settings.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

• Customer records: up to 7 years after last service (for legal/accounting purposes).
• Marketing data: until you opt out.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time (for marketing).

To exercise these rights, contact us at info@lumiel.co.uk.

10. Security

We take reasonable steps to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

11. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on our website with the “last updated” date.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us:

Lumiel London (Trading name of Tutrakan Ltd)
Phone: 0191 743 6829
Address: Marshalls Court, Sutton, SM1 4DU, United Kingdom
Email: info@lumiel.co.uk
Website: https://lumiel.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

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